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Customer Comments

At Dolphin we have a fast growing reputation for our excellent level of customer service. We take great pride and satisfaction in looking after our customers by giving them the service they deserve.

All of our staff appreciate what a large investment purchasing a motorhome can be and we simply 'treat all of our customers how we would like to be treated ourselves'. Our help and advice is always available before and after you have taken delivery.

Our aim is not just to sell one vehicle but to look after our customers enough that they will want to come back to Dolphin time and time again. To do this, we need to give the best possible level of customer service and to be better than any of our competitors.

Below are just a few examples of letters we have recently received from some of our satisfied customers:

Dear Josh, Paul & all Staff
...Josh, you and your staff have been exceptional in the way you have helped me in buying my motorhome and also in the way you have resolved any problems I have had I cannot thank you enough. 20 out of 10 for your service.

Keep up the good work - Carol Cassidy

Dear Cheryl
... thanks for putting up with us, ten out of ten for your patience we really appreciate all of your help!!

Kind Regards - Carly & Natalie

To Josh
....with many thanks for all your help regarding the purchase of our Bessacar . I greatly appreciate the way you dealt with the sale and for your on going help and support.

Best Wishes - Stuart Copeman

Dear Dolphin Team
...We are new to owning a motorhome and the Romahome product and design is excellent. Cannot praise your staff and products enough.

Best Wishes - Mr Kilfoyle

Dear Dolphin Team
.....We were very happy with the whole transaction and would like to say that we were made to feel very welcome on all of our visits. Thank you.

Keep up the good work - Mr & Mrs Barnes

Dear Paul
...We have been very satisfied with the whole sales process. This is our first motorhome, so we needed that extra support which your team at Surrey, admiringly supplied.

Kind Regards - Mr & Mrs Bonner

Dear Josh
......All personnel that we met at your Hampshire showroom were pleasant and helpful and we really enjoyed doing business with you. You were also better value for money compared to all the other dealers we visited.

Kind Regards - Mr & Mrs Masters

To Dolphin
...We would like to take this opportunity to thank everyone for their help and kindness to us on our many visits. We feel we have been treated more like friends than customers!! We will be back to see you when we are ready to upgrade.

Pam & Peter Shears

Dear Cheryl & Richard
...Keep doing what you're doing - listening to what a motorhome customer needs and being honest in your approach. Having had Motorhomes before, this was the best handover we have ever had!!

Mr & Mrs Macarthur

Dear Tom
...Very impressed with the way you handled the whole procedure, keep up all your good work!!

Best Wishes - Mr & Mrs Fancy-Boast

Dear Dolphin Team
...hope you are enjoying the summer, doubt it, as no doubt you are too busy looking after customers just as you have me. This is my chance to say a big thank you for all your help and support.

From - Dennis Smith

Dear Paul
...A first class approach to sales & customer friendliness, very well explained in all areas. Our motorhome is a dream come true, a very tasty mug of te supplied as well.

Thanks Again - Mr McCulley

Dear Cheryl & Team
...thanks for all your help. We were all made to feel very welcome and everyone we dealt with were so helpful.

Many Thanks - John, Sheila & Reggie

Dear Dolphin Team
...I was very impressed with the friendly and helpful attitude as some other dealers have made me feel a nuisance, but nothing was too much trouble for Dolphin's.

Kind Regards - Miss Dunsden

Dear Dolphin Team
...Thank you to all the staff in helping us purchase our second vehicle from you. We are delighted with it and look forward to covering many more miles
Ken & Louise Topping
Dear Dolphin Team
....All of your staff were very welcoming & nothing was too much trouble.

Mr & Mrs Alexander

Dear Josh & Paul
...Thank you so much for all of your help and support. You have made our experience truly wonderful. We have always enjoyed meeting with you and are pleased to be treated the way we have.

Des & Jackie Robinson

Dear Josh
...As usual your company and staff were very efficient and friendly to deal with following my fourth vehicle from you.

Keep up the good work - Gary Shaw

Dear Dolphin Service Team
...May I express my thanks to your service department for their excellent after sales service. Nothing is too much trouble.

Lin Corden

Dear Cheryl & Kay
...Having bought many vehicles over the years we could never have dreamed it could be such a pleasant experience!!

Brenda & David Wilkinson

Dear Josh
...Dave and I just wanted to thank you and your team for the excellent service we received from you in purchasing our first motorhome.
All your staff were extremely helpful and nothing was too much trouble. You gave us so much time and patience without hurrying or pressurising us which is so rare in this day and age. We will have no hesitation in recommending you to any friends or relatives!!

Many Thanks - Dave Turnbull & Joy Hill

Dear Dolphin Team
...Sorry I haven't contacted you earlier, but I just wanted to write to express how pleased I am with your service and our new Romahome Outlook.

Margaret Russell

To All Dolphin Staff
...Thank you for a lovely experience this morning. I haven't got over the excitement just yet, that's what you get when you're a silly old sod!!

Kind Regards - John Hegerty

To Cheryl & Richard
...Many thanks for the excellent handover of the Dimension this morning . Please pass our thanks to Richard for his superb advice and tips. What enthusiastic staff Dolphin has!! We are so pleased to have met you up at the show.

Many Thanks - Allen & Sylvia Taylor

To Josh
...May my wife and I express our thanks for all your help when we collected our Starfire on Monday.

David Braziel

To Josh & Paul
...Many thanks for our brand new motorhome, looking forward to taking it out this weekend for a trial run. Keep up the good work.

Annie & Jim Harris

To Dolphin Team
...It has been a pleasure dealing with you, especially as you looked after me and gave me such a good deal. Dolphin has my vote!!

Kind Regards - Janet Dunn

Dear Dolphin Team
....We really are so happy with our Romahome Outlook, money very well spent. Thank you for everything!!

Mr Hawkeswood

Dear Cheryl & Richard
...Just a short note to say thank you very much for looking after me so well with the purchase. It was so refreshing to meet a salesperson who was so concerned about my feelings. Will certainly recommend you to my family and friends. Excellent company, well done!!

Rebecca Love

To Josh & Staff
...Doing business with you has been a wonderful experience. We both had doubts that such good people still existed.

Keep up all your good work - Brian & Eileen Smoker

Dear Sir
...I recently bought an Elddis Autostratus from you and would like to say thank you to Josh & Paul for their excellent service. You have been helpful and courteous at all times. Have already recommended you to a friend!!

Well Done & Thank You - Richard Moody

Dear Josh, Tom & Kay
...My wife and I are very satisfied with the vehicle and your staff, we have experienced no problems so far, but at least we know we have your back up if we do!!

Best Wishes - Mr & Mrs Mitchell

Dear Sir
...I would like firstly to say how impressed I have been with the service received from Dolphin. Thank you to Cheryl for all her help - nothing was ever too much trouble, she has a real genuine nature and is an asset to your company.

Many Thanks - Lin Corden

Dear Cheryl & Dolphin Staff
...All we can say is Cheryl was really helpful, friendly & efficient and your after sales department has been outstanding!!

Kind Regards - Mr & Mrs Edwards

Dear Dolphin Staff
...Many thanks for all your help and advice in helping us purchase our first motorhome. We are both very impressed with your company!!

Kathy & Adrian Penny

Dear Cheryl & Kay
...We were very well looked after and all our queries were answered, excellent service.
Thanks Again - Mr Saint
Dear All Dolphin Staff
...All of your staff are lovely and& pleasant and don't pressure you. It was a pleasure to deal with you and I am absolutely delighted with my motorhome.

Mr & Mrs Maguire

Dear Cheryl & Richard
...Cheryl was very friendly, knowledgeable, efficient and professional in her approach. It was a real pleasure to deal with her. The handover was very comprehensive demonstrated with plenty of time for queries and questions to be answered by Richard.

Best Wishes - Mr Pavey

Dear Dolphin Team
...This motorhome was the fourth bought from a dealer and I can only say that Dolphin's have restored my faith in purchasing from a dealership. Service has been excellent!!

See you Soon - Mrs Gully

Dear Dolphin Team
...Very satisfied. We found your staff very helpful & knowledgeable. We are sure that if we had any queries or problems in the future we would get excellent service from Dolphin.

Best Wishes - Mr & Mrs Haines

 

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Dolphin Motorhomes Sales
478 Bursledon Road (A3024), Southampton, Hants, SO19 8NH
T. 02380 406777 F. 02380 406888 E. sales@dolphinmotorhomes.co.uk
Dolphin Motorhomes Service
Unit 16, Solent Industrial Estate, Shamblehurst Lane, Hedge End, Southampton, Hants, SO30 2FQ
T. 01489 779939 F. 01489 779937 E. service@dolphinmotorhomes.co.uk
Opening Hours: Mon to Fri: 9am - 6pm / Sat: 9am - 5pm / Sun: 10am - 4pm
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